I understand a company wanting to use technology to its advantage, but at the same time, I feel offended when answering a call on my phone and listening to a recording. Making matters worse, the recording asks questions and responds to my answers, which determine whether I get to talk to a human being.<\/p>\n
Most often those calls come from a company wanting to sell me something. Most of those calling are trying to sell supplement insurance to enhance my Medicare health care policy.<\/p>\n
To double the insult, the majority of the callers use a phone prefix that matches mine \u2013 I still have 320 as my prefix since my phone number hasn\u2019t changed since moving south. I\u2019m sure the logic to using the same prefix is that I will assume the caller might be someone I know, and better the chance I\u2019ll answer the call.<\/p>\n
Since phones have begun to identify \u201cpotential spam,\u201d I don\u2019t even bother answering a call identified so. I figure if it is someone I know, they will leave a voicemail requesting a return call.<\/p>\n
If you aren\u2019t 65 years old yet, you will be surprised by the number of companies trying to sell you \u201cthe best\u201d supplements available.<\/p>\n
Another annoyance experienced on the phone is having your call answered by an \u201cautomated\u201d system (recorded voice directing your call to the right person), and how long you spend getting to talk to a live person.<\/p>\n
Worse yet is when you are put on hold for the \u201cnext available agent.\u201d Just last week my bride needed to speak to someone in the Social Security office since her monthly payment didn\u2019t appear in her bank account. The first day she called she was told (by a recorded message) her wait would be 90 minutes. Nearly four hours later she had to give up waiting because we needed to leave for an appointment. The next morning she was told her wait time would be less than 20 minutes. Just over an hour later a person answered her call and explained that recovering her money could take up to ten days \u2013 it was deposited in the wrong account \u2013 somewhere.<\/p>\n
This is just my opinion, but shouldn\u2019t the Social Security office apologize and immediately electronically deposit her money in her account? I guess it\u2019s not the way it works. Also, shouldn\u2019t it be a much faster recovery time since everything is done electronically and there should be an immediate trail to the money? I guess not.<\/p>\n
To add to the disappointment of the delay and wait time when calling Social Security, we found out, from a Social Security website, that if you want to go to a Social Security office to face-to-face speak to an agent, you have to have an appointment; which means you have to call to get an appointment, and will very likely wait, and wait, and wait.<\/p>\n
All the waiting time made me wonder what would happen if the caller could not find the time to wait \u2013 then again, most people calling Social Security are probably retired, so Social Security probably figures retired people have all the time in the world to wait for someone they can speak to.<\/p>\n
I know I\u2019m old-fashioned, but I preferred the days when a live, breathing human being answered my phone call, AND directed me to a live, breathing human being who could answer my questions. I\u2019m betting those days are long-gone.<\/p>\n
Have A Good Week!<\/p>\n","protected":false},"excerpt":{"rendered":"
I understand a company wanting to use technology to its advantage, but at the same time, I feel offended when answering a call on my phone and listening to a recording. Making matters worse, the recording asks questions and responds to my answers, which determine whether I get to talk to a human being. Most […]<\/p>\n","protected":false},"author":2,"featured_media":257,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-2139","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corner-copy"],"jetpack_featured_media_url":"https:\/\/csrecord.net\/wp-content\/uploads\/2024\/04\/571x371_CornerCopy.jpg","_links":{"self":[{"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/posts\/2139","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/comments?post=2139"}],"version-history":[{"count":1,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/posts\/2139\/revisions"}],"predecessor-version":[{"id":2140,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/posts\/2139\/revisions\/2140"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/media\/257"}],"wp:attachment":[{"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/media?parent=2139"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/categories?post=2139"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/csrecord.net\/index.php\/wp-json\/wp\/v2\/tags?post=2139"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}